Bonuses & Promotions
- How do I calculate how many loyalty level points I’ve earned?
- How do I add a Bonus Code?
- What does 1X mean?
- How do I cancel an active bonus?
- How do I redeem Bonus Store Points?
- ★ What is the Same Game Parlay and how does it work?
- Wagering on Golf
- Why didn’t my active bonus convert after I made a wager?
- Why is it removing cash from my balance if I am using bonus money?
- Can I use the bonus money on any sports wager I want?
- How do I make a Teaser+ bet?
- Am I allowed to gamble online?
- Can I wager on a Chromebook?
- Do you verify my identity?
- Does it cost any money to create or maintain an account?
- How can I sign up and start playing?
- How do I register for an account?
- ★ What is the new 2-Factor Authentication Verification Process?
- ★ Why did I need to enter a code to log in to my account?
- How do I upload requested documents to the site?
- Information for taxes
- How can I change my password or security questions?
- How can I make my profile page private or public?
- Can I make a deposit at SugarHouse Casino in Philadelphia?
- How do Cash @ Casino Cage deposits work?
- How do I remove a saved payment account?
- How do I use Pay With Cash (Vanilla)?
- How do Online Banking (ACH) deposits work?
- How does an ACH/eCheck deposit work?
- Do I have to connect to WiFi in order to play?
- How can I turn on Location Services/GPS on my mobile device?
- How Do I disable a Proxy Connection?
- How do I disable location mocking settings on my Android device?
- How do I get better cellular reception on my mobile device?
- How do I play using an android device?
- Can I access my account outside of New Jersey?
- Can I make deposit or withdrawal requests outside of New Jersey?
- Can I play for real money outside of New Jersey?
- Can I play on my computer or mobile device using a 3G/4G mobile internet connection?
- Can I play real money games if I am not a permanent resident of New Jersey?
- Do I need to be connected to the internet via WiFi to be located? Can I be connected to the internet via a cable?
- Do I have a gambling problem?
- How do I know what limits have been set on my account?
- How do I view my gaming limits history?
- I would like to remove or change the limits I’ve already set. Am I able to do so?
- What is a cooldown and how can I enable it?
- What is a self-exclusion and how can I enable it?
- What if I have an issue with Live Dealer?
- Are your games legal?
- How do I file a complaint?
- How do I know your games are fair?
- How do I play Slingo?
- How does the community chat work?
Rivers Casino Philadelphia (Formerly SugarHouse Casino)
- Can I link my Rush Rewards account to my SugarHouse Online Casino account?
- Can I play SugarHouse Online Casino while I'm at Rivers Casino Philadelphia (formerly SugarHouse Casino)?
- Can I play while in Rivers Casino (Formerly SugarHouse Casino) in Philadelphia?
- I have a question about Rivers Casino in Philadelphia (Formerly SugarHouse Casino). Who can I contact?
- Where is Rivers Casino Philadelphia (Formerly SugarHouse Casino) located?
- ★ Why can't I scroll the casino/sportsbook on my Android phone?
- How do I add you to my Safe Senders list (AOL Webmail)?
- How do I add you to my Safe Senders list (Apple Mail)?
- How do I add you to my Safe Senders list (Comcast)?
- How do I add you to my Safe Senders list (Gmail)?
- How do I add you to my Safe Senders list (Hotmail)?