Loyalty Level Point Drop Off

 

How do Loyalty Level Points drop off?

How do I determine how many Loyalty Level Points are going to drop off?

How do I keep my Loyalty Level the same?

If my Loyalty Level drops below level 7, am I still eligible for VIP benefits?

If my Loyalty Level rises to above level 7, when am I eligible for VIP benefits?

Do Bonus Store Points also drop off?

  

How do Loyalty Level Points drop off? 
An average of the Loyalty Level Points that you earned between 31-60 days ago will drop off of your account daily and will be replaced by whatever points you earn on that day! Also, keep in mind that every Loyalty Level Point that you earn is entirely yours for 30 days.

For example:

If you have earned 6,000 Loyalty Level Points equally over the last 60 days, then you would have earned 3,000 points in the period between 31 and 60 days ago. To figure out the average, you would divide that by 30.

3,000/30 = 100         

In this example, you would have 100 Loyalty Level Points dropping off that day and your total Loyalty Level Points would be reduced by 100. This can also be seen in the table below.

 

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How do I determine how many Loyalty Level Points are going to drop off?

We are actively working on building a feature into the My Rewards section so you can see exactly how many Loyalty Level Points will drop off the following day. In the meantime, we are more than happy to assist you with this information in Live Chat.

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How do I keep my Loyalty Level the same?

To keep your Loyalty Level the same, you would need to earn a minimum of the amount of Loyalty Level Points dropping off that day. Using the first example in the table above, you would need to earn 18.33 points that day to stay at exactly the same amount of Loyalty Level Points.

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If my Loyalty Level drops below level 7, am I still eligible for VIP benefits?

Unfortunately, you are only eligible for VIP benefits for as long as you maintain a VIP level. 

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If my Loyalty Level rises to above level 7, when am I eligible for VIP benefits?

The minute that your Loyalty Level reaches level 7, you are eligible for any VIP benefits that correspond to that level! (Please note: any offers for the Brick and Mortar SugarHouse Casino will not be available until the Monday after achieving the level) 

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Do Bonus Store Points also drop off?

Bonus Store Points do not drop off. However, they do expire if they are still unused a year from the date they were earned.

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