Why is it removing cash from my balance if I am using bonus money?
The way our bonusing structure works, it does pull money from your cash to complete the playthrough requirement. Once the playthrough requirement has been met and the wager settles (does not matter if you win or lose), the active bonus money is instantly converted to cash!
You deposit $250.00 with the 250MATCH sign up bonus. You would have $250 in cash and $250 in your bonus bank. You can activate whatever amount you would like out of that amount, but for this example say that you activated the full $250.00 in bonus. Made a wager for $250.00 with – 200 odds and lost.
Please note, it does not matter if you win or lose the wager it would still satisfy the playthrough requirement.