Player FAQ

Game Updates

• One Red Cent Deluxe Jackpot Transfer

Bonuses & Promotions

• 250MATCH
• How do I calculate how many loyalty level points I’ve earned?
• How do I add a Bonus Code?
• What does 1X mean?
• How do I cancel an active bonus?
• How do I redeem Bonus Store Points?
See all 22 articles

Sports Betting

• ★ What is the Same Game Parlay and how does it work?
• Wagering on Golf
• Why didn’t my active bonus convert after I made a wager?
• Why is it removing cash from my balance if I am using bonus money?
• Can I use the bonus money on any sports wager I want?
• How do I make a Teaser+ bet?
See all 11 articles

Registration

• Am I allowed to gamble online?
• Can I wager on a Chromebook?
• Do you verify my identity?
• Does it cost any money to create or maintain an account?
• How can I sign up and start playing?
• How do I register for an account?
See all 17 articles

Account

• ★ What is the new 2-Factor Authentication Verification Process?
• ★ Why did I need to enter a code to log in to my account?
• How do I upload requested documents to the site?
• Information for taxes
• How can I change my password or security questions?
• How can I make my profile page private or public?
See all 15 articles

Deposits

• Can I make a deposit at SugarHouse Casino in Philadelphia?
• How do Cash @ Casino Cage deposits work?
• How do I remove a saved payment account?
• How do I use Pay With Cash (Vanilla)?
• How do Online Banking (ACH) deposits work?
• How does an ACH/eCheck deposit work?
See all 15 articles

Mobile

• Do I have to connect to WiFi in order to play?
• How can I turn on Location Services/GPS on my mobile device?
• How Do I disable a Proxy Connection?
• How do I disable location mocking settings on my Android device?
• How do I get better cellular reception on my mobile device?
• How do I play using an android device?
See all 15 articles

Geolocation

• Can I access my account outside of New Jersey?
• Can I make deposit or withdrawal requests outside of New Jersey?
• Can I play for real money outside of New Jersey?
• Can I play on my computer or mobile device using a 3G/4G mobile internet connection?
• Can I play real money games if I am not a permanent resident of New Jersey?
• Do I need to be connected to the internet via WiFi to be located? Can I be connected to the internet via a cable?
See all 31 articles

Responsible Gaming

• Do I have a gambling problem?
• How do I know what limits have been set on my account?
• How do I view my gaming limits history?
• I would like to remove or change the limits I’ve already set. Am I able to do so?
• What is a cooldown and how can I enable it?
• What is a self-exclusion and how can I enable it?
See all 7 articles

Withdrawals

• Can I pick my winnings up at SugarHouse Casino?
• How do I cancel a pending withdrawal request?
• How do I initiate a withdrawal?
• How do I pick my money up at Golden Nugget NJ?
• How long does it take to receive my money?
• I'd like to change my withdrawal method or the amount. Can I do that?

Gameplay

• What if I have an issue with Live Dealer?
• Are your games legal?
• How do I file a complaint?
• How do I know your games are fair?
• How do I play Slingo?
• How does the community chat work?
See all 12 articles

Rivers Casino Philadelphia (Formerly SugarHouse Casino)

• Can I link my Rush Rewards account to my SugarHouse Online Casino account?
• Can I play SugarHouse Online Casino while I'm at Rivers Casino Philadelphia (formerly SugarHouse Casino)?
• Can I play while in Rivers Casino (Formerly SugarHouse Casino) in Philadelphia?
• I have a question about Rivers Casino in Philadelphia (Formerly SugarHouse Casino). Who can I contact?
• Where is Rivers Casino Philadelphia (Formerly SugarHouse Casino) located?

Technical Concerns

• ★ Why can't I scroll the casino/sportsbook on my Android phone?
• How do I add you to my Safe Senders list (AOL Webmail)?
• How do I add you to my Safe Senders list (Apple Mail)?
• How do I add you to my Safe Senders list (Comcast)?
• How do I add you to my Safe Senders list (Gmail)?
• How do I add you to my Safe Senders list (Hotmail)?
See all 12 articles